In September last year, I moved to a new apartment in Surat, Gujarat. My ISP that time was Tikona. I was subscribed to the Tikona 3.1 Mbps plan. After moving to the house, my internet connection stopped working. I contacted Tikona customer care and learned that Tikona doesn’t provide internet service in my area. I canceled the subscription and handed over the CPE to the Tikona executive.
The Internet is one of the most vital necessities for me. Thus, my search for a new and reliable ISP started once again. I used Google to find the best ISP in Surat. While researching, I learned that BSNL, GTPL, Airlink, You Broadband, Airtel, Reliance are the top internet service providers in Surat.
I contacted the customer care of each of the above-mentioned ISPs. To my surprise, none of the ISP excluding GTPL was offering broadband connection in my area. As I had no other option, I had to go with GTPL.
GTPL has many subsidiaries in Surat – DL GTPL, Kaizen and so on. The parent company offers cheaper plans than its subsidiaries. Along with the broadband services, this company offers set-top box based cable television services in some states.
I’ve been a DL GTPL customer for nine months. Below is my review of this ISP:
Two executives of DL GTPL were sent to my place to set up the internet connection. They laid a fiber optic cable to my apartment and configured the router so that I could connect my laptop and the smartphone with the web when needed. They charged Rs 500 for the router setup and fiber optic connection.
GTPL and its subsidiaries don’t have any postpaid broadband monthly plans. Payments should be made in advance. They have a portal where you can check your bandwidth usage, expiry date, uptime, etc.
My experiences as GTPL customer in 2016
Initially, I bought the 2 Mbps 60 GB plan which had a validity of 3 months. The plan was activated immediately after the payment of Rs 2870. Because of the rollout of Microsoft Windows 10 update and heavy data usage, I reached the GB limit within one month and 15 days. I then bought the six months 1 Mbps unlimited plan for Rs 5100. In those six months, my data usage reached up to 400 GB.
Of late, I’m subscribed to 512 Kbps day and 2 Mbps night plan which costs around Rs 3500. During the daytime, the speed is around 50 KB/s, but in the evening, I get a max download speed of 1.4 Mbps (140 KB/s).
In the eight months, the only major issue I faced was the connection didn’t work for 16 straight hours because the owner of the building where the main switch was placed had some issues with DL GTPL. The support guys had to relay the fiber optic cables.
GTPL internet connection is reliable, but you may face connectivity issues when there’s power cut in your area or in the apartment where the executives have placed the switches/routers.
Latest GTPL plans for 2017
Here are the latest unlimited broadband plans of DL GTPL:[table “” not found /]
Note: If you subscribe to Day/Night plans, GTPL will provide free unlimited data for a year or six months.
As mentioned earlier, GTPL broadband plans will be cheaper than that from its subsidiaries. GTPL doesn’t offer internet service in every part of Gujarat or Rajasthan. Its subsidiary might offer services in your area.
Unlike popular internet service providers, you can directly get in touch with the technical support executive if you’re facing connectivity issues.
If there’s some issue, you can contact the TSE and your problem will be solved within a few hours. If there’s a major issue, the resolution will take within 24 to 36 hours.
As the broadband connection is offered through fiber optic cables, the ping time (latency) is minuscule (below 20 ms). Thus, download speeds will remain constant for most of the time. Due to low ping time, you can enjoy multiplayer games.
I had a horrible experience with MTS Mblaze WiFi dongle. The speed offered by the 3G plus dongle was not up to the mark. GTPL offers internet speed as per your subscription plan. If you’re subscribed to unlimited 2 Mbps plan, you’ll get download speed between 1.4 to 2.0 Mbps (150 KB/s to 200 KB/s). The speed may vary in day-night plans.
Upload speed will be 1/4th of download speed. You can get better speed if you subscribe to the special GTPL upload plans.
GTPL offers internet plans that have a speed starting from 512 Kbps till 10 Mbps. They offer 3, 6 and 12 months limited as well as unlimited plans.
Conclusion: If you’re searching for a good broadband connection in Ahmedabad, Baroda, Jaipur, Jodhpur, Nagpur, Pune, Rajkot or Surat regions, tryout GTPL (or its subsidiary Kaizen or DL GTPL). The plans are as good as internet plans provided by You telecom, Airlink, Hathway, and the service is reliable.
Worst isp provider just do not ever buy there service or products. I have 10 Mbps plan and if one person is connected to wifi and another connects the first person will get no speed. The wifi stops working for the first person.
I have very bad experience with them even before I get a chance to use the internet. Once you request for the new connection, they come to you at any time even in the night to collect money but then after they took 8-9 day and Still didn’t provide connection even not giving satisfactory answer.. especially these two people in karelibaug area. Mr Amjad and Minesh Joshi.
very pathetic and a waste of time money and energy is GTPL
only false promises
no customer care
GTPL’s customer service is very poor. My internet connection is not working since 3 month. I complain every day to customer support center and also visit GTPL main branch Sahibhag, but they never respond to my complain.
Very bad service.
No one should go for GTPL broadband.
Even after many complaints, no one solves the problem of the customer.
Gtpl is very worst ISP . My internet connection is down since Friday dated 9th March 2018 but till date it is not up after so many followup .
GTPL’s customer service is very poor. My internet connection is not working since 45 days. I complain every day to customer support center and also visit GTPL main branch Sahibhag, but they never respond to my complain. Every day they tell me that your ticket is under process. Work is in progress. Please wait 1 days more.
My user ID is: nkk1006
Gtpl service is very bad. I have given a cheque for a broadband connection and the connection hasn’t be installed at my place yet. I am from Gandhinagar (Sector 3b). When I asked for the phone number of the technician, the manager and salesman refrained from giving it. No technician has visited my place yet. The salesman says they don’t have the instrument and the manager say that the problem is in line.
GTPL Broadband is the worst service provider in the world. They are charging for 10 Mbps plan and not getting even 2 Mbps as well. The customer service number is never working. No actions are taken for the complaints for many days. They don’t have any technical staff to resolve the technical issues. Strongly suggested to go with other provider. Even the nodal officer and the appellate authority is also taking interest in resolving the customer complaints. They always provide the standard copy/paste of the email reply.